Weaveit pro review12/30/2023 ![]() Customer service is typically available to help. We also often go through periods of time where our faxes don't send through which becomes frustrating. No excessive paper waste w/printed faxes - they can be downloaded and then uploaded to the proper spot.Īutomatic Review request text messages go out to even patient who don't show up for their appointment - so they really need to be manually done until someone at Weave can fix this. It integrates nicely with our electronic health record system. Being able to change and update office hours so that the correct voicemail plays is also very nice. The staff messaging feature is also nice. ![]() Most patients like the texting feature - and it comes through as our office phone number which is KEY so that they don't think they're getting spammed. It's nice to have access to the schedule on your cell phone. Weave runs our entire phone system, texting ability, faxes, review requests, etc. ![]() Fortunately we have several staff that moniter the weave so they come ask if I saw my customers message. The only drawback I've seen so far is that I get logged out both on my phone and on my computer, so sometimes I forget to log back in and miss messages coming across. The ability to add pictures was very helpful. I think the developers have been great with constantly improving the product. Now with the Covid19 precautions, we can share pictures of products or problems that need repaired, answer questions remotely without exposing either party Now with the added feature of adding pictures Weave is that much better for us. I like the fact that a caller can choose to text a message to our office number. I thought it would be a great way for us to message customers who have appts for warranty. I found out about weave from my dentist who messages reminders for appointments, etc. We also wanted to capture the calls we missed when phone line was tied up. We wanted a better way to connect with customers rather than using personal cell phones for messaging. We find that texting is a preference for many people now so Weave has been very instrumental in helping our business. I like that we can follow up with a text when we reach a customers voice mail or mail box is full. They have improved features so it is much easier to add a customer or details than when we started with the product. I like that keeps a log of text conversations for each customer. We are capturing more customers that "call around" looking for a particular product with the ability to text pricing and pictures, specifications, etc. The feature that would be nice in the future would be to also offer to send patients digital forms or payment links from the mobile app! We are very patient knowing it will be worth it in the end. we were in the beta group for forms and we know there was a process of designing and having bugs worked out. I wouldn't say there is anything we necessarily dislike about Weave. We are so blessed to have found Weave and implement into our practice. Little did we know all the amazing features Weave would continue to offer! For our office to now offer auto-reminders, sync confirmation texts, a mobile app, communicate with patients off hours via phone or text and appears we are at the office, team communication during office hours via computer, digital forms that are customized to our office, data collection, payment links to patients, and more. When we first discovered Weave, I was excited to combine our phones and text messaging feature with the same company & have the same text number be with our office main line. At times I feel like we have hired another team member to help with all the features we have been able to benefit from within Weave and it has been a game changer for our team.īefore Weave, we were using one company to offering texting to our patients and another company for phones. It has brought us up to date in the technical world, it has allowed better patient communication, and be more time efficient. Weave has been beneficial in several ways to our office.Īs stated before, we love Weave and what it has done for our practice.
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